All orders are shipped from within our local warehouses with partnered courier companies.

Yes. After placing your order, you'll receive a confirmation email with tracking details. If you don't receive this email, contact support@journeyofficial.com.

Most orders ship within 1–2 business days.

Contact support@journeyofficial.com as soon as possible. We'll do our best to change or cancel orders before they ship.

We accept all major credit and debit cards (Mastercard, Visa, American Express), PayPal, ShopPay, GPay, and ApplePay.

Yes! We have dedicated websites for the US (journeyofficial.com), UK (.co.uk), Australia (.com.au), Canada (.ca), Europe (.eu), Japan (.jp), Korea (.kr), New Zealand (.co.nz), and Singapore (.com.sg).

30–60 day money-back guarantee with FREE returns. Full details at journeyofficial.com/policies/refund-policy.

Contact support@journeyofficial.com for a return shipping label.

Refunds are processed within 5–7 business days after we receive your return. Allow additional time for bank processing.

1-year manufacturer's warranty covering manufacturing defects (not misuse, accidents, or normal wear).

Contact support@journeyofficial.com immediately with photos. We'll arrange a replacement or refund.

Email support@journeyofficial.com with your order number, photos, and a description of the problem.

All Journey wireless charging stations support Qi-compatible devices. MagSafe-certified models additionally support faster charging speeds for MagSafe-compatible iPhones (iPhone 12 and later). Apple Watch charging requires Made for Apple Watch certification — check individual product listings for compatibility.

Most Journey charging stations require a USB-C power adapter (not always included). For full charging speeds, use a PD (Power Delivery) adapter of at least 30W. Using a lower-wattage adapter will result in slower charging.

Remove your phone case (thick or metal cases can block wireless charging) and ensure your device is centred on the charging pad.

Check your power adapter wattage. Use a 30W+ PD adapter for full speed.

Yes, some warmth during use is normal. If it becomes excessively hot, disconnect it and contact support@journeyofficial.com.

Check the USB-C cable connection at both ends. Try a different cable or adapter.

LOC8 is a line of tracking devices using Apple Find My and/or Google Find My Device networks to help you locate lost items.

Standard LOC8 (Apple) requires an iPhone/iPad/Mac (iOS 14.5+) and uses Apple Find My only. Universal LOC8 works with both Apple Find My and Google Find My Device (Android 11+).

Virtually unlimited via crowd-sourced tracking. Bluetooth direct range is approximately 20–30 metres.

No! LOC8 tracking is completely free using the Apple and Google networks.

Ensure Bluetooth is on and iOS 14.5+ is installed. Hold your iPhone within 10cm of the device to pair. For Android, ensure Android 11+ and Google Play Services are up to date.

The tracker uses crowd-sourced location — it updates when other Apple or Android devices pass nearby. This may be slower in low-traffic or rural areas.

Email: support@journeyofficial.com

Sales: sales@journeyofficial.com

Phone: 510-991-5262

Hours: Monday–Friday, 9:30am–5:30pm Central Time

Journey US
39899 Balentine Dr
Newark, CA 94560
United States

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iPhone 12, 13, 14, and 15 (including Pro, Plus, and Pro Max variants).

Tan, Saddle Brown, Black, and Dark Brown (availability varies by model).

Premium genuine leather that develops a natural patina over time.

Yes, all cases are MagSafe compatible with built-in magnets.

Yes, fully compatible with wireless charging.

Yes, provides drop protection while maintaining a slim profile. Includes a raised bezel to protect camera lenses.

1. Leather cases may be tight when new — they will loosen slightly with use
2. Ensure the correct model was purchased
3. Don't force the case on, as this may damage the phone or case

1. May need a break-in period
2. Press firmly but not excessively
3. Check that button cutouts are aligned correctly
4. Contact support@journeyofficial.com if defective

1. Ensure it is a genuine Journey case
2. Clean case and charger surfaces
3. Magnets may weaken over time with heavy use
4. Test with a known working MagSafe accessory

This is a natural characteristic of genuine leather. The case develops a unique character over time. You can minimise this with leather conditioner, and avoid exposure to liquids.

1. Remove the case and test the phone alone to isolate the issue
2. Check that the wireless charger is working
3. Ensure the case is not counterfeit
4. Try a different wireless charger

Most straps are compatible with Apple Watch Series 1 and later. Always check the product listing to confirm compatibility with your specific watch size (38/40/41mm or 42/44/45/49mm).

Water resistance varies by material. Check the specific product listing for water resistance ratings.

1. Ensure the strap connector is fully inserted until you hear a click
2. Press the release button fully before attempting to remove
3. Check for debris in the strap connector slot and clean if needed

Contact support@journeyofficial.com. We may be able to offer a replacement in a different material.